First of all, I’m a little pissed. My Z won’t be in till around 9/11. I
ordered it back in February. Nissan promised delivery for early deposits of
"Late Summer". It is Fall. No doubt about it after Labor Day. I had my
existing car sold and held off due to the delay. Yeah, I know, I could’ve
and should’ve. I don’t really need the dough though. But, I have had to
replace belts and need to replace a newly ripped CV boot since Labor Day. I
have also got lots of business mileage before and up to then. I’d expect a
"private party" price for my vehicle from the dealer due to this.
Now comes the good part. I contacted the GM at my (Z to be) dealership. I
explained that I had heard of some concellation in situations like mine. He
abruptly and angrily offered me my deposit back and said he could get
$10,000 above invoice for my car. It seems his arogence and greed have hit.
Boy, you wait till the sale is over. I hope he becomes a little more
"calmer and geltler" to a good customer. I’m sure there will be a lot of
follow up on this sale from Nissan.
Any suggestions on how to handle this gorilla? I stuck firm on wanting
something for the inconvenience and and said keep the deposit and notify me
immeditatly upon arrival of my Z and ended the call politely. That probably
freaked him even more.
I can probably figure out my route of action, but: Has anyone gotten any
special concellations for inconveniences or delays? He said there were
absolutely none. His dumb salesperson said they were paying off leases and
other things. Should I contact Nissan corporate on my situation before or
after delivery? They will hear one way or another.
Now the truth. I bet he’s really pissed because I didn’t pay over invoice
and had many, many, extras thrown in. The guy who actually sold me the car
don’t even work there anymore. Maybe he got booted for accepting my deal.
Looks as though I’ll have another dealer servicing my Z after the warranty
unless they shape up quickly!
I’d love to hear from persons who have already received a new "Z".
Oh, I would demand a test drive before getting with the finance dude on the
paperwork upon delivery. Is that appropriate or out of line? I would think
it’s appropriate, just to make sure I get all promised before accepting
delivery.
Just a minor nitpick (and not taking the dealer’s side), but the first day
of Autumn is September 23rd according to my calendar. The 11th is well
before that.
Other than that, the dealer should have been a little more diplomatic.
—
Michael White "To protect people from the effects of folly is
michae…@mindspring.com to fill the world with fools."
-Herbert Spencer, 1891
ken…@mindspring.com (ken…@mindspring.com) wrote on Wednesday 04
September 2002 05:51 pm:
- Hide quoted text — Show quoted text -
> First of all, I’m a little pissed. My Z won’t be in till around 9/11. I
> ordered it back in February. Nissan promised delivery for early deposits
> of
> "Late Summer". It is Fall. No doubt about it after Labor Day. I had my
> existing car sold and held off due to the delay. Yeah, I know, I could’ve
> and should’ve. I don’t really need the dough though. But, I have had to
> replace belts and need to replace a newly ripped CV boot since Labor Day.
> I
> have also got lots of business mileage before and up to then. I’d expect
> a "private party" price for my vehicle from the dealer due to this.
> Now comes the good part. I contacted the GM at my (Z to be) dealership.
> I
> explained that I had heard of some concellation in situations like mine.
> He abruptly and angrily offered me my deposit back and said he could get
> $10,000 above invoice for my car. It seems his arogence and greed have
> hit.
> Boy, you wait till the sale is over. I hope he becomes a little more
> "calmer and geltler" to a good customer. I’m sure there will be a lot of
> follow up on this sale from Nissan.
> Any suggestions on how to handle this gorilla? I stuck firm on wanting
> something for the inconvenience and and said keep the deposit and notify
> me
> immeditatly upon arrival of my Z and ended the call politely. That
> probably freaked him even more.
> I can probably figure out my route of action, but: Has anyone gotten any
> special concellations for inconveniences or delays? He said there were
> absolutely none. His dumb salesperson said they were paying off leases
> and
> other things. Should I contact Nissan corporate on my situation before
> or
> after delivery? They will hear one way or another.
> Now the truth. I bet he’s really pissed because I didn’t pay over invoice
> and had many, many, extras thrown in. The guy who actually sold me the
> car
> don’t even work there anymore. Maybe he got booted for accepting my deal.
> Looks as though I’ll have another dealer servicing my Z after the warranty
> unless they shape up quickly!
> I’d love to hear from persons who have already received a new "Z".
> Oh, I would demand a test drive before getting with the finance dude on
> the
> paperwork upon delivery. Is that appropriate or out of line? I would
> think it’s appropriate, just to make sure I get all promised before
> accepting delivery.
In article <al6340$st…@slb6.atl.mindspring.net>,
ken…@mindspring.com says…
BIG snip of tale of woe
> Now the truth. I bet he’s really pissed because I didn’t pay over invoice
> and had many, many, extras thrown in.
Hmmm, you ALMOST had us there. Shoulda quit while you were ahead.
FWIW, I don’t know of a single dealer in the country who’d be silly
enough to let a first month’s allocation ‘Z’ go out the door at
ANYTHING approaching "invoice". I’d venture a guess that 50% are
selling for Moroney label with the other 50% going at market
(currently anywhere from $3-10k OVER sticker).
Nice try though……
> The guy who actually sold me the car
> don’t even work there anymore. Maybe he got booted for accepting my deal.
Salesmen don’t approve deals. That’s what managers are for. Managers
rarely change jobs and when they do get "booted", it’s not for making
a low profit deal. You REALLY are full of yourself, aren’t you?
> Looks as though I’ll have another dealer servicing my Z after the warranty
> unless they shape up quickly!
Well, THAT will certainly fix em! OH, the HORROR of having a customer
head to another dealer for WARRANTY service (which dealers LOSE money
performing).
> I’d love to hear from persons who have already received a new "Z".
We’d rather wait and hear from YOU when you DON’T get yours!
> Oh, I would demand a test drive before getting with the finance dude on the
> paperwork upon delivery. Is that appropriate or out of line? I would think
> it’s appropriate, just to make sure I get all promised before accepting
> delivery.
PLEASE DO! Do everything in your power to piss off every person you
contact at the dealership. Give them EVERY possible reason for
showing you the door so they can sell the car to someone who will
appreciate it.
By the way, next time you post, let us know ahead of time, so we can
put our waders on.
Chuck
I don’t think you have anything to complain about at this point. Certainly,
you must have understood that the delivery date was fluid; I would think it
would have to be given production lead-times and so forth. See the dealer
in Nov if you don’t get your car.
<ken…@mindspring.com> wrote in message
news:al6340$stj$1@slb6.atl.mindspring.net…
- Hide quoted text — Show quoted text -
> First of all, I’m a little pissed. My Z won’t be in till around 9/11. I
> ordered it back in February. Nissan promised delivery for early deposits
of
> "Late Summer". It is Fall. No doubt about it after Labor Day. I had my
> existing car sold and held off due to the delay. Yeah, I know, I could’ve
> and should’ve. I don’t really need the dough though. But, I have had to
> replace belts and need to replace a newly ripped CV boot since Labor Day.
I
> have also got lots of business mileage before and up to then. I’d expect
a
> "private party" price for my vehicle from the dealer due to this.
> Now comes the good part. I contacted the GM at my (Z to be) dealership.
I
> explained that I had heard of some concellation in situations like mine.
He
> abruptly and angrily offered me my deposit back and said he could get
> $10,000 above invoice for my car. It seems his arogence and greed have
hit.
> Boy, you wait till the sale is over. I hope he becomes a little more
> "calmer and geltler" to a good customer. I’m sure there will be a lot of
> follow up on this sale from Nissan.
> Any suggestions on how to handle this gorilla? I stuck firm on wanting
> something for the inconvenience and and said keep the deposit and notify
me
> immeditatly upon arrival of my Z and ended the call politely. That
probably
> freaked him even more.
> I can probably figure out my route of action, but: Has anyone gotten any
> special concellations for inconveniences or delays? He said there were
> absolutely none. His dumb salesperson said they were paying off leases
and
> other things. Should I contact Nissan corporate on my situation before
or
> after delivery? They will hear one way or another.
> Now the truth. I bet he’s really pissed because I didn’t pay over invoice
> and had many, many, extras thrown in. The guy who actually sold me the
car
> don’t even work there anymore. Maybe he got booted for accepting my deal.
> Looks as though I’ll have another dealer servicing my Z after the warranty
> unless they shape up quickly!
> I’d love to hear from persons who have already received a new "Z".
> Oh, I would demand a test drive before getting with the finance dude on
the
> paperwork upon delivery. Is that appropriate or out of line? I would
think
> it’s appropriate, just to make sure I get all promised before accepting
> delivery.